The Project explored how the physical space, the aesthetics (smell, noise, lighting, signposting) and care processes influence parents’ and staff experience and interactions.

The research explored how these factors influence safety critical communication i.e. how parents share concerns and staff’s ability to hear and respond.  The project also scopes the potential to enhance the urgent care assessment process and the experience of care for parents and staff in paediatric ED using technology. We have facilitated workshops with parents and medical staff, created prototype design solutions using technology and created storyboards that document the research journey.